Aqua Lung dive gear is only available through Authorized Aqua Lung Distributors and its appointed Dealers

Please be aware that not every business that advertises and sells Aqua Lung branded products is an Authorized Aqua Lung Dealer. Unauthorized retailers offering Aqua Lung Scuba products acquire those products through unknown sources. Products purchased through internet sales or unauthorized retailers are considered third party sales and are not eligible for Aqua Lung warranty protection, service, or support. Aqua Lung cannot guarantee in any way the condition of the product you receive through these unauthorized retailers or guarantee:

• The product is in fact an Aqua Lung product
• The product contains all original and current Aqua Lung factory parts.
• The product meets all original Aqua Lung factory specifications.

If you require warranty or non-warranty service on any Aqua Lung or affiliate branded product not purchased through an authorized Aqua Lung Dealer, you may be refused service by an Authorized Aqua Lung Dealer or may incur additional service charges. Please note that non-factory authorized service or repair facilities:

• Do not have access to authorized Aqua Lung parts
• Do not have access to the latest technical bulletins
• Are not trained by Aqua Lung on proper service procedures for Aqua Lung or affiliate branded life support equipment.

If you obtain Aqua Lung products from an unauthorized dealer, your warranty will not be valid, and we cannot offer you the assurances of quality and satisfaction afforded by the Aqua Lung Warranty Program. To verify whether or not a retailer is an authorized Aqua Lung Dealer, please email us at info@planetscubacom.my

Limited Warranty

Aqua Lung warrants to the original purchaser for a period of time, specified below for each product, from the date of purchase that the product will be free from defects in materials and workmanship, provided that it receives normal use, proper care and prescribed dealer service subject to the limitations listed below. The limited warranty is extended only to the original purchaser for purchases made from an Authorized Aqua Lung Distributor and it’s appointed Dealer, and is not transferable. This warranty is limited to repair or replacement only at the discretion of Aqua Lung. Warranty coverage does not extend to damages caused by improper use, improper maintenance, neglect, unauthorized repairs, modifications, accidents, fire, casualty or normal wear and aging. Cosmetic damage(s), such as scratches, nicks and fraying are not covered under warranty except when the product is new, out of the original packaging.

This warranty does not extend to equipment used for commercial or military purposes.

Please note for Aqua Lung products that are purchased from Authorized Aqua Lung Dealers but outside of Malaysia, Planet Scuba will uphold the warranty claim process with an administrative fee of RM200.00 per item per case

Warranty by Product Category

Regulators:

5 Years Limited Warranty – This warranty will cover the original owner of the regulator against defects in parts or workmanship if the regulator is:

• Purchased from an Authorized Aqua Lung Dealer and
• Inspected or serviced annually by an Authorized Aqua Lung Dealer

Warranty does not extend to LP hoses, swivel or hose end O-rings, mouthpieces, stress cracks due to spraying with aerosols, rubber deterioration or chrome loss due to excessive exposure or lack of maintenance or corrosion.

Buoyancy Compensators:

• Weld/Seam Leaks: Five-Year Limited Warranty *Qualifying Service Records Required
• Zuma and Passport BC’s have a Two-Year Limited Warranty
• Hardware (Buckles, Zippers, D-Rings, etc.): Two-Year Limited Warranty

Buoyancy Compensator Replacement on a Pro-Rated Basis

Buoyancy Compensator under the Limited Lifetime Warranty that malfunction due to material or manufacturer defects that have also had a significant amount of use will be replaced on a pro-rated basis. Prorating will be determined by a percentage factor based on the condition of the product and how long the product was used prior to the warranty claim.

The following guidelines should be used in determining what pro-rated percentage will be used.

Instrumentation:

• 2 Year Limited Warranty on computers and gauges
• 1 Year Limited Warranty on accessories, consumable parts, included but not limited to cables, hoses and straps.

Exclusions and Limitations: This Limited Warranty does not cover damage due to misuse or use outside of recommended use or defects caused by use with non Aqua Lung supplied or endorsed software and batteries. See the owner’s manual for additional information.

Analog Gauges and Compasses:

Two-Year Limited Warranty

Masks, Fins and Snorkels:

Two-Year Limited Warranty

Bags:

Traveler Bags: Lifetime Warranty
Explorer Series Bags: Two-Year Limited Warranty

Wetsuits:

One-Year Limited Warranty

Boots:

Lifetime Warranty against sole separation from upper, and 1 year Limited Warranty

Gloves:

One-Year Limited Warranty

If you are the original owner of an Aqua Lung product that is determined to be defective in any way, please return it to your local Authorized Aqua Lung Dealer. Please provide your dealer with your original sales receipt along with any service records you may have. Your local dealer will have to bring the unit and the relevant receipts back to us to determine that you have a valid warranty issue and for further evaluation and warranty process.

Serial Number Locations

Recall & Safety Notices can be found here

Please follow this link for Owner Manuals