Warranty

 

AQUA LUNG PRODUCTS

Unauthorized Dealer Warning
Aqua Lung products are only available in Malaysia through Planet Scuba Sdn Bhd and our Authorized Dealers. Any other retailer that offers to sell and ship our products by mail, for orders placed by phone or the internet, is doing so without our permission. Such retailers are NOT Authorized Aqua Lung or Planet Scuba Dealers. If you obtain Aqua Lung products from an unauthorized dealer your warranty will not be valid and we cannot offer you the assurances of quality and satisfaction afforded by the Aqua Lung Warranty Program.

If you would like to verify whether or not a retailer is an Authorized Aqua Lung or Planet Scuba Dealer, please check with us by emailing This e-mail address is being protected from spambots. You need JavaScript enabled to view it

When you purchase Aqua Lung products from Planet Scuba Sdn Bhd and our Authorized Dealers, you are buying from trained professionals who can instruct you on the proper and safe use of the equipment. Additionally you will have the reassurance of our full support regarding product servicing, whether this is routine maintenance or to provide solutions to specific problems. We have a fully equipped service centre at our dive centre, staffed by a team of trained technicians – parts, tools and expertise are available at your convenience.

Product Warranties
(covers those products labeled Aqua Lung, Apeks, Sea Quest, DeepSee and Technisub)

WARNING: It is dangerous for untrained and uncertified persons to use the equipment covered by these warranties. Therefore, use of these products by an untrained person renders any and all warranties null and void. Use of SCUBA equipment by anyone who is not a certified diver, or receiving training through a recognized certification agency, shall render void all warranties, expressed or implied.

IMPORTANT: Please note that for any and all warranty benefits, you must keep your original purchase receipt showing the name of the Authorized Planet Scuba Dealer, name of original owner, purchase date, product model name, part number, purchase price, and relevant serial number.

Serial Number Locations

Serial numbers DO NOT contain the letters "EN" or "CE". These numbers refer to a European Standard for that product. If you cannot locate your serial number, please refer to the following information for assistance.

Buoyancy Compensator serial # location

  • Most Sea Quest and Aqua Lung BC's have the serial # located behind the hook and loop inflator hold down on the left shoulder.
  • Fusion Buoyancy Compensator - The serial number is located under the left pocket flap, behind the oral inflator.
    Some BC's do not have a serial #. These include the Sea Quest Spectrum 1 and the Aqua Lung Wave. In these cases please use the lot # as noted below:
    • Spectrum 1 - Does not have a serial #. Use the LOT # located at the bottom of the WARNING tag. The tag is sewn inside the left lobe;
    • Wave - Does not have a serial #. Use the LOT # located at the bottom of the WARNING tag. The tag is sewn inside the left pocket.

Aqua Lung Regulator serial # location

  • 1st stage - The 7 digit serial number is readily visible on the first stage. The 7 digit number does not contain: "EN250 CE 0098".
  • 2nd stage - On most models the serial number is located on the top of the second stage housing near the leading edge of the mouthpiece.
  • Micra ADJ 2nd Stage - The serial number is pin stamped on the bottom of the second stage housing.

Apeks Regulator serial # location

  • 1st stage - The serial number is readily visible on the first stage. The serial number is a 3 digit number followed by a space and then a 4 digit number (Example: 211 1449). It is NOT "EN250 CE 0098"
  • 2nd stage - On current models it is located on the bottom of the second stage towards the front cover.
  • On earlier models, the serial number is located on top of the mouthpiece tube. With your thumb, lift the top leading edge of the mouthpiece, near the tie wrap. You should be able to read the serial # without completely removing the mouthpiece.

Aqua Lung Airsource serial # location
The serial number is located just above the QD connection on the inflator body.

 

LIMITED WARRANTY
Aqua Lung warrants to the original purchaser for a period of one (1) year from the date of purchase that the product will be free from defects in materials and workmanship, provided that it receives normal use, proper care and prescribed dealer service subject to the limitations listed below:

  • The limited warranty is extended only to the original purchaser for purchases made from an Authorized Aqua Lung Distributor and its Authorized Dealers and is not transferable.
  • This warranty is limited to repair or replacement only at the discretion of Aqua Lung. 
  • Warranty coverage does not extend to damages caused by improper use, improper maintenance, neglect, unauthorized repairs, modifications, accidents, fire, casualty or normal wear and aging. 
  • Cosmetic damage(s), such as scratches, nicks and fraying are not covered under warranty except when the product is new, out of the original packaging. 
  • This warranty does not extend to equipment used for commercial or military purposes.


Product Warranty Claims
(covers those products labeled, Aqua Lung, Apeks, Sea Quest, DeepSee and Technisub)

If you are the original owner of an Aqua Lung product that is determined to be defective in any way, please return it to your local Authorized Aqua Lung Dealer. Please provide your dealer with photocopies of your original sales receipt along with any service records you may have. If your local dealer determines that you have a valid warranty issue and they are unable to take care of it in their place of business, they will send it back to the local Aqua Lung Distributor for evaluation.

If you need assistance locating an Authorized Aqua Lung Dealer in your neighborhood, please email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it